Refund policy

 

RETURN, REFUND, SHIPPING & PRIVACY POLICY

THANK YOU FOR SHOPPING WITH ASTORR! WE STRIVE TO PROVIDE QUALITY PRODUCTS AND EXCELLENT SERVICE. PLEASE REVIEW OUR RETURN AND REFUND POLICY BELOW TO ENSURE CLARITY AND UNDERSTANDING.

SHIPPING OPTIONS

  • WE SHIP TO 99% OF COUNTRIES
  • PREORDER: 6–8 WEEKS ESTIMATED DELIVERY TIME

SHIPPING COSTS

  • CALCULATED AT CHECKOUT BASED ON YOUR LOCATION
  • ALL CUSTOMS AND IMPORT FEES ARE INCLUDED IN FINAL COST

TRACKING

  • TRACKING INCLUDED WITH EVERY ORDER
  • TRACKING LINK SENT VIA EMAIL ONCE SHIPPED

NO RETURNS POLICY

DUE TO OUR SHIPPING PROCESSES, WE DO NOT ACCEPT RETURNS ON ANY ORDERS. ONCE AN ORDER HAS BEEN SHIPPED, IT CANNOT BE RETURNED OR EXCHANGED.

REFUNDS AND STORE CREDIT

WE UNDERSTAND THAT MISTAKES CAN HAPPEN. WE WILL OFFER A REFUND OR STORE CREDIT UNDER THE FOLLOWING CIRCUMSTANCES:

  1. ERRORS ON OUR END: IF THERE IS A MISTAKE WITH YOUR ORDER DUE TO OUR ERROR (E.G., INCORRECT ITEM, WRONG SIZE SENT, OR DEFECTIVE PRODUCT), WE WILL GLADLY OFFER YOU A REFUND OR STORE CREDIT.

NON-REFUNDABLE CIRCUMSTANCES

UNFORTUNATELY, WE CANNOT OFFER REFUNDS OR RETURNS FOR THE FOLLOWING:

  • MISJUDGMENT OF SIZE: WE ENCOURAGE CUSTOMERS TO CAREFULLY REVIEW OUR SIZING CHART BEFORE PLACING AN ORDER. WE CANNOT OFFER REFUNDS OR EXCHANGES IF YOU ORDER THE WRONG SIZE.
  • INCORRECT ADDRESS: PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS BEFORE FINALISING YOUR ORDER. WE ARE NOT RESPONSIBLE FOR PACKAGES DELIVERED TO AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER.

PRIVACY

WHAT WE COLLECT

  • YOUR NAME, EMAIL, AND SHIPPING ADDRESS WHEN YOU ORDER
  • PAYMENT INFORMATION, PROCESSED SECURELY THROUGH SHOPIFY
  • BASIC BROWSING DATA TO IMPROVE OUR SITE

HOW WE USE IT

  • TO PROCESS AND SHIP YOUR ORDERS
  • TO RESPOND TO ANY ENQUIRIES
  • TO IMPROVE YOUR SHOPPING EXPERIENCE

SHARING WE DO NOT SELL YOUR DATA. WE ONLY SHARE IT WITH SHOPIFY, PAYMENT PROCESSORS, AND SHIPPING PARTNERS AS NEEDED TO FULFILL YOUR ORDER.

YOUR RIGHTS YOU CAN REQUEST ACCESS TO, CORRECTION OF, OR DELETION OF YOUR DATA AT ANY TIME BY CONTACTING US AT SEND@ASTORRCO.COM

CONTACT US

IF YOU BELIEVE YOU ARE ELIGIBLE FOR A REFUND OR STORE CREDIT DUE TO AN ERROR ON OUR PART, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM VIA EMAIL SEND@ASTORRCO.COM OR VIA INSTAGRAM DM @ASTORR.CO.

WE APPRECIATE YOUR UNDERSTANDING AND THANK YOU FOR SUPPORTING US.